To achieve value for money from a project, it is essential to carry out rigorous and detailed inspection of materials and workmanship throughout the build.

The Silver Difference

Our highly professional Quality Management Team conduct regular site visits and clear and concise reports to ensure that a client’s asset is delivered in compliance with the brief and specification, and in line with the relevant regulations. Their combined expertise covers new build construction, refurbishment, the conversion and repair of existing properties, renewable technologies and various offsite manufacturing products.

Prior to joining Silver, each of our site inspectors has spent 30 to 40 years in construction trades that range from plumbing and carpentry to site management. This hands-on experience has given them an exceptional eye for detail, backed up by solid technical know-how.Their combined technical knowledge and collaborative working approach assures a high standard of workmanship that adds value to any development. As members of The Institute of Clerks of Works and Construction Inspectorate of Great Britain Inc. (ICWCI), they also attend monthly ICWCI Chapter meetings, and regular CPD events including Building Regulation seminars and workshops. This ensures they remain aware of changes in legislation and best practice.

The team’s technical knowledge and collaborative working approach assures a high standard of workmanship that adds value to any development. In order to familiarise themselves thoroughly with a project, they will become involved at the earliest possible pre-construction stage, then drive quality through to the end of the Defects Rectification Period.

What we do

  • We attend design, briefing and progress meetings.
  • We undertake drawing and specification checks and technical audits.
  • Where necessary, we can draw on the technical knowledge and expertise across Silver to detect or anticipate any problems.
  • We study and comment on contract drawings/schedules and cross reference with ERs for compliance.
  • We study the programme and offer our opinion and the potential impacts of events upon the works.
  • We conduct a temporary works review prior to commencement.
  • We refer to the pre-construction and construction health & safety plans.
  • We establish and agree on lines of communication with the client, project manager and contractor’s team.
  • We manage benchmark workshops with the client and the contractor to agree standards for complex details and final Client inspections.
  • We provide accurate, concise and timely reports supported by photographic evidence.
  • We share lessons learned internally and ensure they inform all future projects.

How can we help?

Please contact Martin for more details of our Quality Management Services.

Martin Ward


Director, Quality Management & Aftercare

Martin joined Silver in 2005. Over a 30-year career, starting as a plumber, he has acquired an impressive breadth of practical, technical, managerial and business experience. Martin is an active member of ICWCI.

“During my time at Silver, the commitment to quality has never dwindled. Their right-first-time approach is the secret of delivering strong and confident quality management.”

Mark Poole


Managing Associate, Quality Management & Aftercare

Related Projects

City Wharf, N1, Canalside Residential

Client: A2Dominion Group
Service: Quality Management

This development on the Regent’s Canal adjacent to Wenlock Basin, comprises 327 apartments over four blocks for affordable rent, shared ownership and private sale. The two-storey basement provides an underground car park with car stackers, cycle store and an energy centre. The scheme incorporates 6,000 square feet of commercial space.

Silver’s three-year involvement with the project started with the demolition of the old industrial buildings prior to work on the basement. The proximity of the canal basin presented complex challenges throughout the basement excavation and construction. 

We were delighted when contractor/developer United Living nominated Martin Ward for a 2017 ICWCI Building on Quality Award for his work on the development.


View Details

Bristol Harbourside Regeneration

Client: A2Dominion Group
Services: Employer's Agent and Quality Management

Over the last decade, the major regeneration of Bristol’s Harbourside has transformed the city’s historic but neglected waterfront, creating a thriving hub where people want to live and businesses thrive. The regeneration has been led by house builders including Crest Nicholson who have been helping Bristol to achieve its housing targets since 2010.

Silver has worked with the project partnership of A2Dominion and Crest Nicholson to help them deliver their Build to Rent schemes on programme. This has included the phased handover of four developments – the Invicta, Canonsgate, Dean Court and Redcliffe, which together deliver approximately 280 new homes for private rent, including student accommodation.

Silver are appointed as Employer's Agent, with the scope extended to monitor quality, ensuring A2Dominion assets are built to their high quality standards and design specifications.

Thames Street, Oxford, Residential and Student Accommodation

Client: A2Dominion Group
Services: Employer's Agent and Quality Management

This is a mixed-use scheme comprising 42 residential apartments across three blocks, with a separate block for student accommodation (82 student rooms with ancillary services).

The construction of this exemplar scheme in Oxford used offsite pre-fabricated products as described below:

  • A timber frame system from Austria (Elk). The windows and internal plasterboard supplied as factory fitted components.
  • Pre designed service zones for M&E fabricated offsite in a controlled environment. Quality control of these components undertaken before transporting to site.
  • Bathroom and kitchen pods.

As the site is very confined and situated on a major road with traffic restrictions into the centre of Oxford, the use of offsite prefabricated components was smoother logistically and overcame the lack of provision for material storage.

In addition, the accelerated build within a 12 month programme delivered handover of the student accommodation block in time for the start of the university semester.

NW Bicester Exemplar Phase, Oxfordshire

Client: A2Dominion Group
Services: Employer's Agent, Cost Consultancy, Quality Management 

The Exemplar is the initial phase in the development of the UK’s first Eco Town and when complete, will provide 393 highly energy-efficient homes and a village hub which includes a primary school, nursery, convenience store and business centre; creating a zero carbon community that is a first for the UK. 

Silver has been involved from the beginning and has been able to work innovatively and collaboratively with A2Dominion, Cherwell District Council and other stakeholders on this Exemplar phase, in order to achieve the highest standards in sustainability.

In relation to the wider Masterplan, proposing circa 5000 homes, with commercial centres, Silver has assembled the construction Cost Plan.


View Details

Arlington Lofts, Camden, Old Building Repurposed

Client: A2Dominion Group
Services: Employer’s Agent, Quality Management, Principal Designer

New build development, delivering 21 new apartments, incorporating two detailed brick façades.

Formerly an electrical substation, the historical building is a prime example of Camden’s rich architectural heritage.

St John's Church Grounds, BREEAM 2012 Award

Client: LHA-ASRA Group
Services: Employer's Agent and Quality Management

This unique and complex, low carbon development provides 20 new, mixed tenure homes, a modern and flexible community centre and a net zero carbon vicarage. The buildings are arranged around a new street which draws in the existing Grade II Listed church.

Putting sustainability first

Sustainability was key throughout the whole St John’s Church scheme. The new vicarage became the first in the UK to achieve a Code for Sustainable Homes Level 6 and went on to receive a BREEAM 2012 Award for the ‘Highest Code for Sustainable Homes Score’. The new homes - 12, two-bedroom apartments and eight, four-bedroom family houses arranged in two blocks and two terraces – have all achieved Level 4. A range of renewable technologies were deployed across the development, including PV panels and rainwater harvesting systems.

Construction work was phased to allow the vicar to remain in residence throughout, moving into the new vicarage as soon as it was built, in order to free up the rest of the site.


Wavy Gate, Oxford, Student Accommodation

Client: A2Dominion Group
Services: Employer's Agent, Quality Management and Party Wall.

This scheme, so named by local school children after its distinctive "wavy gate" entrance design is situated in the heart of Oxford. Comprises 190 fully furnished, ensuite student rooms, a central landscaped courtyard acting as a communal area for students to socialise.

Given budget constraints, initial cost estimates based on a reinforced concrete frame questioned the development’s viability. It was therefore decided to use a prefabricated timber frame system which could save time and cut costs by around 9%. Silver visited EBS Elk’s main manufacturing plant in Austria with our client’s Development Team to acquire a 360 degree understanding of the component structure, process and ultimate sustainability of the building. Construction of both three and four-storey buildings, which covered 60,000 sq.ft., took only 10 weeks to achieve complete water tightness and which included installation of bathroom pods. Overall the project build took ten months from formation of ground floor slab to occupation.

With over 30 adjoining residential properties, party wall matters had to be addressed at the earliest possible stage to avoid delays. Our experienced party wall surveyors acted proactively, extending our role to act as Building Owners Surveyor, undertaking and issuing the necessary Awards within a tight, three month timeframe.

Acton Town Hall, Refurbishment & New Build

Client: One Housing Group
Services: Employer’s Agent and Quality Management

This regeneration in the Borough of Ealing involves the redevelopment of the original Grade II Listed Acton Town Hall to provide a total of 71 residential units.

Works include the partial demolition of the building’s rear elevation, retention of the façades fronting High Street and Winchester Street, a roof extension, internal and external alterations plus the erection of a new residential building, landscaping, refuse and cycle storage.

Dorset Close Office to Residential Conversion

Client: Lodha

Services: Principal Designer, Employer’s Agent, Building Surveying and Quality Management and Site Inspections

This three-storey building plus basement structure was built in the 1980s and is located within the Dorset Close Conservation Area.

The development proposals comprised the change of use of the basement, ground and first floor of the building, from office to residential in order to provide nine new residential units. The existing three residential units at second floor were reconfigured.

The development therefore provides 12 new affordable homes comprising:

• Three one-bed units
• Seven two-bed units
• One three-bed units

Lodha appointed Silver at the post-tender stage prior to awarding the contract to the successful contractor. From this stage we provided multi-disciplinary services led by our Building Surveying team through to completion of the 12-month programme. The project was delivered under a JCT Design and Build 2016 Contract.

Elmgrove Point, Plumstead High Rise Living

Client: Asra Housing Group
Services: Employer’s Agent, Client CDM Advisor, Quality Management and Party Wall

Elmgrove Point comprises a 20-storey tower block, accommodating 119 high quality affordable homes with a children’s play area, winter garden, concierge facilities and commercial space on the ground floor.

Centenary Quay, Southampton

Client: A2Dominion Group
Services: Quality Management

Silver was appointed by A2Dominion to provide an Employer's Agent and Quality Management role, upon a phase of Crest Nicholson’s Centenary Quay development, which delivers 102 homes for Build to Rent.

Centenary Quay enjoys a waterside location, overlooking the River Itchen, with views of the marina and Ocean Village.

The image of Centenary Quays supplied courtesy of Crest Nicholson.

Gunmakers Wharf, Award-winning residential scheme

Client: A2Dominion Group
Services: Employer’s Agent, Quality Management & Party Wall

This award-winning 121-home development, built next to Victoria Park and the Hertford Union Canal, has transformed a derelict paint factory to deliver residential homes and commercial units. Silver delivered an enhanced Employer’s Agent role which included support to our clients sales launch, project managing the delivery of the Sales Complex.

Within the short pre-contract programme, Silver led a design review, which challenged planning approved designs and applied layout, specification and material modifications, all with an objective of maximising sales and market rent revenues. This review was completed successfully avoiding a planning re-submission, and was aligned with robust bespoke contract provisions, negotiated with the selected contractor.

To achieve the programme requirements, Silver led a fast-track process in relation to various enabling works constrained by Olympic Games highway restrictions.  Silver achieved agreement to facilitate the construction of a new site entrance crossover and completion of service installations within highways, which prohibited any construction from April 2012 to completion of the Olympic Games.

Silver was also appointed to negotiate all adjoining owner licence requirements, and to act as Building Owners Surveyor in discharging their duties under the Party Wall etc Act 1996.



CQ London, E14

Client: A2Dominion Group
Services: Employer’s Agent, Quality Management and Party Wall Services

This scheme comprised the redevelopment of a former brownfield site, to provide 319 mixed tenure dwellings and commercial space (to shell and core) within seven blocks of between 4 and 14 storeys, including part basement, incorporating car-parking and an energy centre.

Our scope included:

  • Design audit management of the inherited planning consent to achieve technical compliance.
  • Design management of an optimisation process.
  • Direct third-party negotiations with Transport for London; the Environment Agency; EDF; and London Borough of Tower Hamlets, in relation to various site constraints.
  • Cost planning aligned to a Business Land Appraisal.
  • Employers Agent procurement, contract assembly, construction phase services.
  • Quality Management.
  • Aftercare management.
  • Negotiation of crane oversail and scaffold licences with adjoining owners.
  • Agreement of multiple Party Wall Awards on behalf of the Building Owner, demolition, substructure works and boundary treatments.

Some key features include:

  • Extra High Voltage cable diversion.
  • TfL negotiation in relation to existing red route.
  • Significant S278 Highway works.
  • UXO risk management.
  • 14 storeys.
  • Substantial basement.
  • Energy Centre incorporating gas CHP and communal boilers, serving a district heat network.
  • Photovoltaic technology.
  • Underground refuse system.


Pond House, Hackney Refurbishment & New Build

Client: One Housing Group
Service: Principal Designer, Employer’s Agent and Quality Management

Extensive refurbishment works to an existing Georgian Grade II* listed house in Hackney.

The works also included the creation of four new private apartments with the adjoining Grade II listed Coach House converted into a family home

A further six new build family sized homes were built in the estate grounds