A rigorous programme to analyse and resolve defects is essential for any development or refurbishment project, both to satisfy residents and to safeguard the client’s reputation. 

The Silver Difference

Our highly experienced Aftercare Team works closely with clients, contractors and customers to ensure that reported defects are analysed, addressed and resolved within a timescale that’s acceptable to all parties. The team has developed a database that provides a basis for the highly effective management and monitoring of defects, from reporting to resolution. By becoming involved prior to hand-over, they can acquire the operational and project knowledge they need to assist the client management team in managing customer expectations during the Defects Liability Period.

The analysis of reported defects also makes it possible to identify trends and evaluate the quality of components and we use the knowledge gained to inform future project specifications.

How can we help?

Please contact Martin or Alan for more details of our Aftercare Service.

Martin Ward

MCIOB MICWCI

Director, Quality Management & Aftercare


Martin joined Silver in 2005. Over a 30-year career, starting as a plumber, he has acquired an impressive breadth of practical, technical, managerial and business experience. Martin is an active member of ICWCI.

“During my time at Silver, the commitment to quality has never dwindled. Their right-first-time approach is the secret of delivering strong and confident quality management.”

Alan Reid

Aftercare Manager


Alan joined Silver in 2008. He has over 40 years of varied practical, technical, managerial and business experience in customer relations. Alan’s principal role is the provision of an ‘after-care, after-sales’ service during a project’s Defects Liability Period.